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Bangshow LLC
1705, Building D3-4, Nanjingxin Village, Minzhi Street, Longhua New District, Shenzhen, China
Frequently asked question
Worry-Free Refunds – FITKIT Product Warranty and Return Policy
We provide a one-year warranty on all FITKIT products, as well as a unconditional full refund or exchange guarantee. Within one year of receiving the product, if any quality issues arise with your FITKIT product, or if you are not completely satisfied with our products, you can simply notify us via email. Our customer service team will strive to respond to your request within 24 hours and arrange for a replacement or full refund. In most cases, you do not need to return the original item – we will process the refund or free replacement directly, allowing you to keep the original product.
To submit a request, please send an email with your order number to support@fitkitus.com.